Effective Date: 1st March 2023
Apps, including subscription or membership to our services;
Our ECG monitor devices connected to our App on a mobile phone or tablet
hereinafter collectively referred to as "the Product”.
The Product is owned and operated by: Biosignals Diagnostics Pty Ltd. (ACN 642 479 874) a healthcare diagnostics company.
We are committed to the protection of Your privacy while You use the Product.
a) "Content" means any content, writing, images, audio-visual content or other information published on the Product.
b) "Goods" means any or all goods provided by or on the Product.
c) "Items" means any and all of the Product, Goods, Services, Content and Materials collectively.
d) "Materials" means any materials, Information or documentation that We may provide to You in connection with Your use of the Goods or Services or Product including documentation, data, information developed by Us or owned by Us, and other materials which may assist in Your use of the Goods or Services or Product.
e) "Parties" means both You (the user of the Product) and Us (the owner of the Product) collectively.
f) "Personal Information" means information that we obtain from You in connection with Your use of the Product. It might include but is not limited to name, username, email address, postal address, phone number, date of birth, gender, health or medical information, medications, ECG data, genetic data, workout history, diet history, credit card number, IP address, device mode, device ID, device language, operating system.
h) "Services" means any or all services provided by or on the Product.
i) "Third Party Links" means links or references to websites other than Website, to content other than the Content or to materials other than the Materials, none of which are controlled by Us.
j) "Third Party Service Provider" means a third party, separate from Us or Our company but which provides services that assist Us in serving You. This may include but is not restricted to professional data analysis, web hosting, IT services, security services, payment processing, deliveries, customer service, order fulfilment or other services.
k) "Us", "We", "Our", "the Company" or "the Owner" refers to Biosignals Diagnostics Pty. Ltd.
l) "Us", "We", "Our", "the Company" or "the Owner" also includes any employees, affiliates, agents or other representatives of Biosignals Diagnostics Pty. Ltd.
m) "Website" means the websites operated by Biosignals Diagnostics Pty. Ltd.
n) "You" or "Your" refers to the user of the Product. “Your Content" means any Content posted to or added to the Product, Content or Materials by You or by somebody
authorised by You or doing so on Your behalf.
i) Words referring to one gender include every other gender.
ii) Words referring to a singular number include the plural, and words referring to a plural include the singular.
iii) Words referring to a person or persons include companies, firms, corporations, organisations and vice versa.
contemplated by it.
vi) Any obligation on a Party not to do something includes an obligation not to allow that thing to be done.
3 TYPE OF INFORMATION AND HOW IT IS COLLECTED
a) When You use the Product, We may collect information from You through;
i) Automated collection of IP address, device mode, device ID, OS version, device language, operating system, browser type, browsing history, search history, local time, local time zone and information regarding Your interaction with an Internet Web site, application, or advertisement;
ii) Your smartphone, tablet device or Our website during;
(1) User registration
(2) Access to our services
(3) Adding supplemental information such as symptoms, diet, exercise
(4) Making a payment
(5) Access to clinician assessment
(6) Contact us
b) In addition, We may collect information that You volunteer to Us such as;
i) Name, Date of Birth, Phone number, Email, Gender, Delivery address, Photo, ECG data, Symptoms and notes to ECG recordings, Medication, Diet, Exercise, credit card details, debit card details, or any other financial information.
c) Information that You provide during a sign up process (or at other times while using the Product).
In order to access all of the features of the Product, You are required to register as a user. During the registration process, We collect some of Your Personal Information, in the following manner:
i) We will not collect information that identifies You personally, except when You specifically volunteer that information to Us.
ii) The information that We will collect from You at registration includes: Name, Email address, Phone number, Date of Birth, Gender
d) In order to access some specific features of the Product, You are required to provide some Personal Information. During this process, We collect some of Your Personal Information, in the following manner:
i) We will not collect information that identifies You personally, except when You specifically volunteer that information to Us when using specific Product features. These specific Product features might include, but are not limited to:
(1) generating a report;
(2) making purchases;
(3) receiving notifications by text message or email about events and promotions;
(4) receiving general emails from Us;
(5) commenting on Our content such as blogs, articles, photographs or videos or participating in Our forums, bulletin boards, chat rooms or other similar features
ii) In addition to any Personal Information that You are required to provide in order to access these additional Product features, in some cases You may be required to provide more specific information. For example, in order to make purchases, You may need to provide credit card information, billing information and postal addresses.
e) From time to time We may request information from You to assist Us in improving Our Product, Goods, Services, Content or Materials. For example, We may ask You to answer some questions about Your demographics, Your shopping preferences, or Your other preferences in relation to the Product.
f) In addition to collecting the Personal Information as already described in this clause, we may also collect the following Personal Information:
i) Exercise record, Diet record
ii) Symptoms, medical conditions, medications
iii) Electrocardiogram (ECG or EKG) data
a) Cookies are small files stored on Your computer or mobile device which collect information about Your browsing behaviour.
b) Cookies do not access information which is stored on Your computer.
c) Cookies enable us to tailor our configurations to Your needs and preferences, in order to improve Your user experience.
Most internet browsers accept cookies automatically, although You are able to change Your browser settings to control cookies, including whether or not You accept them, and how to remove them. You may also be able to set Your browser to advise You if You receive a cookie, or to block or delete cookies. However, if You do this, You may be prevented from taking full advantage of the Product.
5 HOW YOUR INFORMATION IS STORED
a) Please note that no systems involving the transmission of information via the internet, or the electronic storage of data, are completely secure. However, we take the protection and storage of Your Personal Information very seriously. We take all reasonable steps to protect Your Personal Information.
b) We use appropriate physical, digital, managerial and security systems to store Your Personal Information and to protect it against unauthorised access, destruction or disclosure.
6 THIRD PARTIES
a) We may provide some of Your Personal Information from time to time to Third Party Service Providers so that they can help us to serve You via the Product. In particular, We may use Third Party Service Providers to assist with information storage (such as cloud storage).
b) We may provide some of Your Personal Information to Third Party Service Providers for the purpose of analysing data or tracking usage. For example, We may use these services to find out which service is requested most, dates and times of service requests and other details about Your usage of the Product. This information enables Us to understand patterns of usage of the Product, and to improve the Product.
c) We may use Third Party Service Providers to host the Product. If this occurs, that Third Party Service Provider is likely to have access to some of Your Personal Information.
d) We may use Third Party Service Providers to fulfil orders in relation to the Product. If this occurs, that Third Party Service Provider is likely to have access to some of Your Personal Information.
e) We may use Third Party Service Providers for the following services in relation to the Product:
i) Healthcare providers;
ii) Clinical Diagnostics Services;
iii) Payment Gateways and Payment Processors;
iv) Organisations providing marketing services on our behalf;
v) Organisations developing, testing or reviewing our information technology services or capabilities.
f) For Your information, some of Our Third Party Service Providers may be located outside Australia and may not be subject to Australian privacy laws. The countries or regions in which our Third Party Service Providers may be located include:
i) USA, India, China
h) Your Personal Information will not be sold or otherwise transferred to other third parties without Your approval.
j) We may also share Your Personal Information with the following third parties:
i) Hospitals or healthcare providers from whom You have received or from whom You intend to seek diagnosis or treatments;
iv) Law enforcement.
7 RELATED ENTITIES
a) We may share Your Personal Information, including Personal Information that identifies You personally, with any of Our parent companies, subsidiary companies, affiliates or other trusted related entities.
8 COMBINING INFORMATION
a) We may combine, link or aggregate some of Your information in order to obtain a better understanding of Your requirements. This may enable Us to better design the Product and may also assist with Our business or administration requirements.
b) We may also share aggregated information with third parties but only if that aggregated information does not contain any information that identifies You personally.
9 HOW YOUR INFORMATION IS USED
a) We use Your Personal Information to help us improve your experience with Our Product. We may use Your Personal Information for purposes including but not limited to:
i) Order fulfilment
ii) Providing customer service to You
iii) Enabling Your use of the Product
10 MERGER, RESTRUCTURE OR SALE OF OUR BUSINESS
a) Part or all of Our business may be merged, restructured or sold including but not limited to through an ordinary sale of business or of stock, a corporate reorganisation, a change in control, bankruptcy or insolvency proceedings.
b) In the event that such a merger, restructure or sale occurs as described in the preceding sub-clause hereof, We may transfer Your Personal Information, including personally identifiable information, as part of that merger, restructure or sale.
11 INFORMATION YOU RELEASE
You acknowledge and agree that if You publish or submit Personal Information in publicly accessible sections of the Product (such as forums, bulletin boards, chat rooms, or other similar sections), then You are solely responsible for the release of that Personal Information and We are not liable or responsible in relation to the release of that Personal Information
12 EMAIL OPT IN/OUT
13 ACCESSING, UPDATING AND CORRECTING PERSONAL INFORMATION
a) You have the right to request access to any of Your Personal Information which We are holding.
b) You have the right to request that any of Your Personal Information which We are holding be updated or corrected.
14 CHANGES TO THIS POLICY
We take customer satisfaction very seriously. If You have a complaint in relation to Our handling of Your Personal Information, We will endeavour to handle it promptly and fairly. If You have a complaint in relation to Our handling of Your Personal Information, or if You are not satisfied with Our response to Your complaint, You may refer your complaint to the applicable authority governing data protection laws in your respective country. However, prior to lodging a complaint we ask that you contact us directly and allow us the opportunity to work with you to resolve your concerns.
16 CONTACT US
Phone: +61 1300 46 32 46
Address: Level 2, 1 Southbank Boulevard, Riverside Quay, Southbank 3006