Question 1

Do I need a subscription to use the ECGme App?

Accepted Answer

Your ECGme hand held device purchase is bundled with a subscription for your first 12 months. This can be renewed prior to expiry of your free 12-month subscription period. You do not need an App subscription to continue to use ECGme. All your ECGme recordings will still be stored locally on your iDevice.

However, having a valid ECGme App subscription offers you a number of advantages:

a.     All your recordings will be stored in the ECGme Cloud when you are logged into your user account
b.     Recordings from each of your different iDevices will be synchronised in the ECGme Cloud and can be retrieved from 		       					any iDevice loaded with the ECGme App 
c.      When you login to your user account, your ECGme recordings will undergo an automated computer analysis and a report of ECG parameters returned to the App
d.     A valid subscription provides you with 
e.     A subscription enables Cardiologist Review of your ECGme recording from within the ECGme App. This facility is provided on a fee for service basis for each Cardiologist Review and is additional to the cost on annual ECGme App subscription

Question 2

Can I share my ECGme device with others?

Accepted Answer

There is no limit to the number of shared users who can make recordings on your ECGme device. Each separate user can be added as a user. After making an ECGme recording, the new user can  add their details to “Other User” prior to submitting the recording. Once the new user details are entered, select their name (a blue tick will appear next to the selected name) and hit “Back”  then  “Submit”. The recording PDF will appear with the selected user’s details.

Question 3

Why does my ECGme recording report a heart rate that does not seem correct?

Accepted Answer

ECGme records the electrical signals from your heart and uses these to calculate your heart rate (beats per minute or BPM). If your recording quality is poor, ECGme will not correctly identify the true ECG signals. This will result in calculating your heart rate as being either slower or faster than your true heart rate.

Question 4

Why does my ECGme not show a clear recording like I see in textbook or internet examples?

Accepted Answer

Although ECGme records the electrical signals from your heart, it can also record electrical interference from other parts of your body, predominantly from skeletal muscle activity (e.g. from holding ECGme too tightly). Your ECGme device is so sensitive that it might also record electrical interference from nearby electrical appliances e.g. computer, electric blanket.

When ECGme recordings are marred by electrical interference, the recording will have a jagged or spiky tracing that often looks thick, rather than a thin smooth waveform. When electrical interference is present, we often call this “artefact”.

Question 5

Why does my ECGme recording look so small?

Accepted Answer

A small ECGme recording is called “low voltage ECG”. This does not necessarily indicate a health issue. It is often unexplained and considered to be a variant of normal.

However, there many situations that can result in abnormal low voltage ECGme recordings (e.g. obesity, chronic obstructive pulmonary disease, severe hypothyroidism, pericardial effusion). You should consult your doctor if you have a low voltage ECGme recording.

Question 6

How can I improve the quality of ECGme recording?

Accepted Answer

There are a number of ways that you can improve your ECGme recording:

a.     Sit still in a comfortable position with your arms resting in your lap or on a table
b.     Consciously relax your shoulders
c.      Do not move or speak during the recording
d.     Hold the ECGme lightly, without squeezing the device. You should not apply firm pressure to the device, since this will increase artefact from muscle activity
e.     An alternative to holding ECGme in your hands, ECGme can be placed directly on your chest. ECGme is placed vertically directly onto your left chest, just beside your breastbone and just below your collarbone. The end electrode should be lower most. Firm pressure can then be applied to maintain ECGme electrode contact with your chest without causing significant artefact
f.      Ensure there are no electrical appliances close to you while making an ECGme recording

Question 7

What should I do if ECGme reports an abnormal result?

Accepted Answer

It is important to verify your abnormal ECGme recording by repeating the recording 1-2 times. Consult your doctor if ECGme continues to consistently report an abnormal result.

Question 8

Do I need to charge the ECGme device?

Accepted Answer

Your ECGme device operates from a rechargeable lithium ion battery that requires charging from time-to-time. When you perform an ECGme recording the ECGme App shows the percentage of battery charge. To charge your ECGme device, connect the supplied USB cable to the device and to a power source. The ECGme device will show a green light while charging.

You will not be able to record from your ECGme device while it is plugged in for charging.

Question 9

Should I clean my ECGme device?

Accepted Answer

Your ECGme device is a precision electronic instrument and requires some care to maintain its function:

a.     Use a damp cloth or tissue to wipe your ECGme to remove moisture and oils that are deposited with skin contact
b.     Do not immerse your ECGme device in water – it is not waterproof and immersion in any liquid could cause complete failure of the device
c.      Do not use solvents or abrasive cleaning products on your ECGme device

ecgme Help

ecgme® User Manual

Frequently Asked Questions